Privacy and complaints
How we collect, use and protect personal information, and how to give feedback or make a complaint.
Last updated 11 October 2026
Who we are
Beatified Care (ABN 60 657 887 824) is a family-owned NDIS support provider based in Riverhills, Queensland. We handle personal information in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles and the NDIS Code of Conduct.
What we collect
We only collect information we need to respond to you and to provide safe, quality supports. This may include:
- Contact details, such as names, phone numbers and email addresses
- Referral details you send through our website, such as the participant's first name, suburb, funding type and supports needed
- When we provide supports: health and support information, NDIS plan details and the contact details of people involved in a participant's care
Our referral form asks you not to include diagnoses, NDIS numbers or documents. We collect those securely when we contact you.
How we use it
- To respond to enquiries and referrals
- To plan, deliver and review supports
- To manage service agreements, invoicing and claims
- To meet our legal and NDIS obligations, including incident management and quality reporting
Who we share it with
We only share personal information with consent, or where the law requires or allows it. This may include the NDIA, plan managers, support coordinators, treating health professionals and the NDIS Quality and Safeguards Commission. We do not sell personal information.
How we keep it safe
We store information securely, limit access to the people who need it, and keep records for as long as the law requires. Messages sent through our website forms are delivered to our business email.
Accessing or correcting your information
You can ask to see or correct the information we hold about you. Contact us on 0469 888 040 or hello@beatifiedcare.com.au.
Our website
Our website does not use advertising or tracking cookies. If we add analytics in future, we will update this page.
Feedback and complaints
We welcome feedback, compliments and complaints. Tell us in the way that suits you, by phone on 0469 888 040, by email to hello@beatifiedcare.com.au, or in person with any member of our team. You can ask someone you trust or an advocate to help you. Making a complaint will not affect your supports.
We will acknowledge your complaint promptly, keep you informed, and tell you what we did to fix it.
If you are not happy with our response, or would rather speak to someone else, you can contact:
- NDIS Quality and Safeguards Commission: 1800 035 544 or ndiscommission.gov.au
- Office of the Australian Information Commissioner (privacy complaints): 1300 363 992 or oaic.gov.au
- Disability Gateway, for advocacy support: 1800 643 787